Internal project licenses
Technical support is covered under the maintenance agreement. Every perpetual license comes with technical support for the first year. You can learn more about maintenance and ways to renew.
SaaS project licenses
Technical support is covered through the subscription.
How do I know if I can get technical support?
If your license has active maintenance, you are entitled to technical support. You can check it on your account > licenses tab. See how you are doing on your maintenance package and if it is expired or your account does not belong to a license see how to get a seat or how to renew.
How to get technical support?
We provide technical support on two channels. Though our ticketing system and our website chat. Both channels are treated the same way, chat doesn’t have any priority over a support ticket. It’s just a matter of convenience.
How fast can I expect a reply?
We try to get back to every support request as soon as possible. However with the two support tiers we provide you can expect a reply for up to three business days (Standard Support) or next business day (Priority Support).
Do you provide technical support during trial?
Our goal is to help you be successful using the controls as quickly as possible so we provide some technical support. Besides that you can get help through the community forum. We’ll do our best to help during your trial but we can easily spot if you abuse the trial to get support with an expired maintenance. So please, don’t do it!
For sales, non-technical questions and everything else write to us in the website chat or send an email.