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Maintenance explained

Learn about the maintenance agreement and how updates and support is handled.

Levi Kovacs avatar
Written by Levi Kovacs
Updated over a week ago

What does Maintenance entail?

  • UPDATES to the products you hold a license for. Those can be minor updates with bug fixes or major updates with new fixes. Compatibility fixes with new browser versions, OS updates. We don’t charge extra for updates to a new major release. Everything is covered under the maintenance agreement.

  • SUPPORT including technical support. With an active maintenance on internal project licenses (Date & Time, Scheduling & calendaring and Complete) your seated developers are entitled to technical support. Subscription licenses come with technical support as well.

  • CHANGES to teams and the licenses. During active maintenance you can do as many changes to the license as you need. You can re-assign it, move developers and update seats.

  • NPM access is provided with an active maintenance agreement or active subscription.

  • CI/CD pipeline installation is available with and active maintenance agreement or active subscription.

What is the initial maintenance period?

All internal project licenses come with one year of maintenance included.

How can I renew maintenance?

Maintenance can be renewed from the licenses page, inside your account. Renewal before expiry comes with a 20% discount on the full license fee. So if your license is $1000, the renewal will cost you $800 and will extend it for another year calculated from the expiration date of the current period. No matter if you renew before it expires, it will always get pushed out from the actual expiration date.

You can also turn "auto renew” on and make sure not to miss out on the renewal discount.

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